SHIPPING & RETURNS

SHIPPING POLICY

Shipping costs are not included in the product price and will be calculated individually. When your order is shipped, a fulfillment email will be sent to you, along with a tracking number and the cost of shipping. If you discover any mistakes in your information, please contact us as soon as possible, and hopefully we will be able to correct it before shipping. 

All available products ordered on our web-shop will be sent within 4 business days. If the delivery for some reason will take longer we will contact you by email.

We use Fan Courier services for local shipment. For Bucharest the price of shipping is about 20 lei and for Romania 25 lei.

Shipping in Romania is free on orders over the total sum of 350 LEI.

You can also come and collect your order direct from our studio on Lipova no. 34, Bucharest, Romania, free of charge. 

In foreign countries we ship with international couriers and the shipping cost is calculated individually. 

CANCELLATIONS

You may cancel your order, at any time providing it has not already been shipped. To cancel, please contact us as soon as possible, quoting your name and the order reference number.

If the pieces has already been shipped, a cancellation is off course not possible. In this case please follow the return policy below.

RETURNS

If you are not happy with your product please let us know right away by sending us an e-mail at hello@deceramica.ro
You will have 14 days to return your item that is in perfect condition for a full refund. You will be reimbursed using the method of payment originally used.

Please note:  
We do not refund the cost of shipping. And we are not responsible for items damaged or lost during shipping.

Please wrap and pack very carefully, to be sure that the returned items are not damaged during shipping. If broken upon receival, a refund can not be issued.

The product should be sent to: Lipova Street no.34, Bucharest, RO

 

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